Can I use my current business number with Omnivoice?

Definitely – you just need to port your number(s) over to Omnivoice, completely free of charge. Both physical and virtual business lines can be transferred over.

How can I port an existing number?

You just need to submit your porting request here. We will need you to provide the authorized person’s name on the account with the losing carrier, your email under the Omnivoice account, and the LOA – Letter of Authorization. If you someday decide to leave Omnivoice, you’ll be able to port the same number(s) to your next phone provider, provided they allow for ported numbers.

How long does it take to port my number?

Porting orders take up to 14 days, usually around a week to complete. While the numbers are being ported, they are still available with the losing carrier, so there’s no downtime in your business activities.

Is my number portable?

We can port over any number to our system, but sometimes there are cases where the losing carrier doesn’t approve port-outs. You will need to reach out to your current carrier to see whether your line is eligible to be ported out.

How does it work?

  1. We contact your current provider as soon as we receive your filled-out porting form.
  2. Omnivoice receives a date from your current provider for when they will allow for your number to be ported (we will then notify you).
  3. When said date arrives, we port in your number. When this is accomplished, you will receive a notification from Omnivoice.

Where to start?

Before initiating the porting process, we’d strongly advise you to contact your current carrier and obtain your CSR (Customer Service Record), which contains all the information required for a smooth port-out. If your carrier does not have CSRs, you can just ask for the necessary port-out information for your number. However, the CSR usually speeds up the porting process and prevents any rejections during the whole process.

If you are porting a Google number, please make sure that this number has been unlocked, since Google numbers are locked for porting without paying a $3 fee. A Google Voice account number is a phone number itself. You can learn more about it here.

To start the process, you need to follow this link, fill out all the fields and attach the most recent invoice from your current carrier + an LOA (Letter of Authorization). You can find templates for the LOA under the Submit button.

During the process of filling out the LOA fields, you might have some difficulties, so we’ve decided to make your life a bit easier and have described all the fields for you. Most likely, you won’t have any questions about the fields if you already have the CSR – in this case, you will just need to copy-paste all the information from the CSR.

Please note that all the fields are mandatory to fill in. For instance, if there is no PIN on your account, please type “n/a”. If you want to port local and toll-free numbers from the same account, please fill out two different LOAs: one for the local, another for the toll-free.

How to submit the LOA form for toll-free numbers?

  • Current carrier/RespOrg is the actual carrier currently serving your number.
  • New RespOrg ID – keep this field as-is, since this is our underlying carrier’s ID.
  • Business Name should be the name of the company listed on your invoices from your current carrier. This field should be your company name, not a person’s name.
  • Customer Address should contain your full address including the city, state, and ZIP code. You can find this address on invoices or in the CSR.
  • Authorized Person’s Name is the name of a person authorized to port numbers as per the current carrier’s records.
  • Phone is your contact phone number.
  • Billing account number is your account number with your current carrier. You can find it on the carrier’s website in your profile/account, in the CSR, and sometimes on invoices.
  • Requested FOC Date – here you can specify the exact date and time of finishing your order. For instance, if you want the order to be over during your off-hours, don’t hesitate to leave a note here. However, if your order is rejected at least once, the porting process will be set automatically to the closest possible time.
  • Printed name – type in the authorized person’s name and sign the LOA, since some carriers require the LOA to have a signature.
  • Date – the LOA should be dated within the past 30 days.
  • Toll-free number(s) to be ported – list all the numbers you want to port in. Please note, that all numbers must be associated with the same account. If you want more than 5 numbers to be ported, write them down as well.

How to submit the LOA form for local numbers?

The form, overall, is quite similar to the one for toll-free numbers. However, there are a few differences:

  • Account PIN is actually the password of your phone number required to pass your porting request through. Some carriers don’t have PINs on their numbers. If you are porting multiple numbers, please find out whether they have the same PIN or different ones. Likewise, if you are unsure if your carrier uses PINS, please ask them before starting the process.
  • Service and Billing Addresses are required to dispute your order effectively. The first one is as per your carrier’s records, while the second one is usually specified on invoices. In most cases, the addresses are the same.
  • Billing Telephone Number (BTN) is typically the main number on the account. If you have only one number on the account, this number is your BTN. Thus, the BTN is always one of the numbers you have with the losing carrier. If you are going to port in your BTN, you can select whether the port will be full or partial. A full port typically includes porting the BTN and all numbers on the original account. A partial port allows you to ask for an optional replacement BTN, so that the original account stays open.
  • Printed name – type in the authorized person’s name and sign the LOA, since some carriers require the LOA to have a signature
  • Date – the LOA should be dated within the past 30 days
  • Local phone number(s) to be ported – list all the numbers you want to port in. Please note, that all numbers must be associated with the same account. If you want more than 10 numbers to be ported, write them down as well.

If you have any questions when filling out the fields in the LOA, please feel free to contact us by chat or call us at (888) 887-8883. We are always happy to help you!