White label phone service is a communication technology that allows businesses to provide their own branded voice and video over IP services. The technology involves using a third-party provider’s infrastructure and platform, but with the company’s own branding and customizations.
In this article, we will explore the key features, benefits, and drawbacks of white label VoIP provider for business, as well as how it can help businesses improve their communication and customer service. Additionally, we will highlight some of the best White Label VoIP providers available on the market, helping businesses make an informed decision when choosing a provider.
What is a White Label VoIP?
White label phone system is a virtual telephony service that operates using Voice over IP technology. It allows businesses to offer the full suite of VoIP phone services to their customers under their own brand name. These business phone services partner with resellers to place their solutions quickly and seamlessly among end-users. This allows companies to provide advanced communication services without having to invest in the infrastructure and technical expertise required to develop their own VoIP platform.
Benefits of White Label VoIP Service
- Cost-effectiveness: White Label VoIP service reduces operational and infrastructural costs significantly, eliminating the need for investment in hardware and software and allowing businesses to focus on core operations and customer service. With this solution, businesses can save money on upfront costs, as well as ongoing maintenance and support.
- Easy to Start: With private label business PBX, there is no need to build solutions from scratch, providing a simple way to capitalize on this technology. Businesses can start using this solution quickly and with minimal effort, freeing up resources that can be used for other initiatives.
- Expertise: VoIP software vendors bring extensive industry and technology knowledge, enabling businesses to leverage their expertise to improve voice and video services. Businesses can take advantage of the latest technology and infrastructure, delivering high-quality voice and video services that improve customer satisfaction and retention.
- Available Tools: White label business VoIP services come with call routing, call recording, and call analytics, providing businesses with essential tools for high-quality voice and video services. These tools help businesses to manage their voice and video operations more efficiently and effectively, improving customer experience and reducing costs.
- Focus: Outsourcing VoIP operations frees up internal IT resources, allowing businesses to focus on their core operations. This helps businesses to be more productive, as they can concentrate on their core competencies and leave the technical details to the white label VoIP provider.
- Recurring Revenue Stream: White label phone system offers a recurring revenue stream through monthly fees for the service. This provides businesses with a stable and predictable source of income, which can be reinvested in other areas of the business.
- Scalability: White label VoIP providers can easily be scaled up or down to meet changing business needs, making it a flexible and cost-effective option. As businesses grow, they can add new users and features to the solution, while still maintaining cost-effectiveness.
- Customizable: White Label VoIP can be tailored to meet the specific needs of businesses, providing a personalized customer experience. Businesses can choose the features and tools that best meet their needs, and customize the solution to meet their unique requirements.
- Improved Quality: Utilizing the latest technology and infrastructure, White Label VoIP services deliver high-quality voice and video services, boosting customer satisfaction and retention. With improved call quality and reliability, businesses can increase customer engagement and build stronger relationships with their customers.
Features to Look For in A White-Label VoIP Phone System
- Business SMS: The ability to send and receive SMS messages as a part of your business communication system. This feature helps to streamline your communication and keep everything in one place.
- Mobile and Desktop Softphone: A software-based phone that runs on a computer or mobile device, allowing employees to make and receive calls from anywhere. This white label VoIP provider feature offers flexibility and mobility to employees who need to work from different locations.
- Quoting and Billing Tool: A tool to generate quotes and invoices for clients and track billing information. This feature helps to streamline the billing process and ensure accuracy.
- Call Recording: The ability to record calls for training and quality assurance purposes. This feature also provides a way to keep a record of important calls for future reference.
- Auto-Attendant: An automated virtual receptionist that greets callers and routes them to the appropriate extension or department. This feature helps to improve customer service and increase efficiency.
- Call Center Management: A set of tools to manage a call center, including call routing, call monitoring, and performance reporting. This feature is essential for businesses that operate a call center.
- IVR (Interactive Voice Response): An automated phone system that interacts with customers by playing recorded messages and offering a menu of options. This feature helps to improve the customer experience and reduce the workload of customer service representatives.
These are just some of the features you should look for when choosing a white label VoIP provider. Choose a provider that offers the features that are most important to your business and that will make your work easier and more efficient.
How to Choose a White Label VoIP Provider
When choosing a white label VoIP provider for your business, it’s important to consider the following factors:
- Control and intuitive, modern design: Find a white label provider that offers a robust control panel that is easy to navigate and manage. The design should be modern, with a clean and user-friendly interface.
- Integrated business operations: Your provider should be able to integrate with your existing business processes, tools, and systems. This will allow you to run your business more efficiently and effectively.
- Network architecture and status communication: A good provider should have a robust network architecture that is capable of delivering high-quality voice and video services to your customers. It should also provide real-time status updates and alerts for its network performance.
- Features: Consider the features that are offered by the provider, such as call routing, voicemail, call conferencing, and more. You want to ensure that you have access to the features that you need to run your business.
- Cost: Look for a provider that offers competitive pricing for its services, with a clear and transparent pricing structure.
- Support: Choose a provider that offers responsive and helpful support, with a variety of channels for getting in touch, such as phone, email, and live chat. This will ensure that you can get help when you need it, so your business can continue to run smoothly.
The List of White Label VoIP Providers
These are some of the popular service providers in the telecommunications industry, offering a range of solutions including voice over IP (VoIP) services, virtual numbers, and cloud communications:
- Omnivoice: Customizable VoIP platform with advanced security, great for businesses or those looking to offer branded communication solutions.
- WhiteLabel Communications: Ideal customizable solution for businesses of all sizes and industries.
- RingLogix: Highly scalable and customizable VoIP phone system with a wide range of communication tools.
- Sipink: Customizable and fully branded communication platform for voice, video, and messaging with advanced features.
- DIDforSale: Highly scalable and customizable white label phone service with a full-featured VoIP platform, ideal for launching or expanding telecommunication services.
Top 5 White Label VoIP Service Providers for Business: Overview
Omnivoice
Omnivoice is a VoIP service provider that gives businesses the ability to create their own branded communication platform in a partnership. It has all the top-desired features the businesses are after. By partnering with Omnivoice, businesses can be confident in the safety and privacy of their communications, while still enjoying the benefits of a fully branded and customized platform.
Pricing:
The pricing information for Omnivoice is custom, depending on the individual services provided.
OS:
Omnivoice white label VoIP service provider supports the following operating systems: Windows, macOS, and Linux.
Features:
- High-quality voice and video calls
- Instant messaging
- Call recording and monitoring
- Virtual numbers
- Advanced call routing and management
- Customizable IVR and voicemail
- Multi-language support
Integrations:
- CRM software
- Project management tools
- Accounting software
- Contact center solutions
- Calendar integrations
Pros & Cons:
| Pros | Cons |
|---|---|
| Customizable branding options | Limited information on pricing |
| Advanced call management features | May have a steeper learning curve for non-technical users |
| Integrations with popular business tools | May have limited customer support options compared to other white label VoIP service providers |
| High-quality voice and video calls | |
| Multi-language support |
Customer Service:
The level of customer support offered by Omnivoice white label is claimed to be one of the best on the market.
Best for:
Omnivoice is the best VoIP white label provider for businesses that want a customizable, advanced VoIP solution with integrations to popular business tools.
WhiteLabel Communications
WhiteLabel Communications is a comprehensive white label VoIP solution that empowers businesses of all sizes to offer their own fully-branded, reliable and feature-rich communication services to their customers. With WhiteLabel Communications, businesses can leverage the latest VoIP technologies to deliver a seamless communication experience that aligns with their brand identity and values to its partners.
Pricing:
The pricing information for WhiteLabel Communications is not specified.
OS Support:
Windows/Mac, Android/iPhone via white label VoIP app and web browsers.
Features:
- Voice and video calls
- SMS and fax messaging
- Call forwarding and call routing
- IVR and auto-attendant
- Voicemail and call recording
- Web conferencing and screen sharing
- Contact center and call center features
Integrations:
- CRM systems such as Salesforce and Zoho
- Business productivity tools like Google Workspace and Microsoft Office 365
- Accounting software like QuickBooks and Xero
Pros & Cons:
| Pros | Cons |
|---|---|
| Comprehensive VoIP feature set | Pricing information not specified |
| Flexibility to offer custom branded communication services | No information on OS support |
| Integration with popular business tools and software | Limited information available on the website about this white label VoIP service provider |
| Ability to scale services to meet changing customer needs |
Customer Service:
Information about customer service is not specified.
Best for:
WhiteLabel Communications is best suited for businesses looking to offer their own branded communication services to their customers.
RingLogix
RingLogix is a highly flexible and customizable white label VoIP phone system that allows partner companies to offer their own fully branded and feature-rich communication services to their customers. With RingLogix, businesses can leverage a wide range of powerful communication tools, including voice, messaging, video conferencing, and more, to deliver a seamless and intuitive communication experience.
Pricing:
The pricing information for RingLogix white label is not specified, it appears to be on individual basis based on the custom requests.
OS Support:
Information on OS support is not specified.
Features:
- Voice and video calls
- SMS and fax messaging
- Call forwarding and call routing
- IVR and auto-attendant
- Voicemail and call recording
- Web conferencing and screen sharing
- Contact center and call center features
- Customizable branding options
Integrations:
- CRM systems such as Salesforce and Zoho
- Business productivity tools like Google Workspace and Microsoft Office 365
- Accounting software like QuickBooks and Xero
Pros & Cons:
| Pros | Cons |
|---|---|
| Comprehensive VoIP feature set | Pricing information not specified |
| Flexibility to offer custom branded communication services | No information on OS support |
| Integration with popular business tools and software | Limited information available on the website about this white label VoIP service provider |
| Customizable branding options |
Customer Service:
Information about customer service is not specified.
Best for:
RingLogix is best suited for businesses looking to become a white label partner and offer their own branded communication services to their customers.
Sipink
Sipink white label provides its partner businesses of all sizes with a highly customizable and fully branded communication product for voice, video, and messaging. With a comprehensive suite of advanced features and integrations, Sipink empowers businesses to improve both their internal and external communication and collaboration, no matter where their teams are located.
Pricing:
Sipink pricing information is not available as it is a white label solution that is customized for each business based on their specific needs and requirements.
OS Support:
Sipink supports popular operating systems such as Windows, Mac, and Linux.
Features:
- Custom branding
- Voice and video calls
- Instant messaging
- Contact management
- Call forwarding and transfer
- Call recording
- Voicemail and fax
- Screen sharing and collaboration
Integrations:
- CRM (Customer Relationship Management) systems
- Project management tools
- Calendaring and scheduling apps
- E-mail and communication platforms
Pros & Cons:
| Pros | Cons |
|---|---|
| Custom branding | May require technical expertise to set up and use |
| Wide range of features | Pricing information not readily available |
| Integration with popular tools | Limited information about the company and its offerings |
| Improved internal and external communication, increased collaboration and productivity |
Customer Service:
Sipink offers customer support through a variety of channels such as email, phone, and live chat.
Best for:
Sipink is best suited for businesses of all sizes that are looking to partner with a white label VoIP provider to get a customized and branded VoIP solution to improve their communication and collaboration.
DIDforSale
DIDforSale offers a full-featured and scalable customizable VoIP platform for businesses looking to launch or expand their telecommunication services. With a wide range of advanced features and integrations, DIDforSale enables businesses to meet their unique communication needs and deliver a superior customer experience.
Pricing:
Starter Plan: Pay as you go custom plan;
Pro Plan: Starting at $1500/month;
Enterprise Plan: $10 000/month.
OS:
The information about OS support is not available for this white label VoIP platform.
Features:
- Customizable branding and logo
- Real-time call monitoring and reporting
- Advanced IVR system
- Call recording and archiving
- Automated call distribution
- Multi-language support
- Integrated payment gateway
Integrations:
- CRM systems
- Payment gateways
- Cloud storage services
Pros & Cons:
| Pros | Cons |
|---|---|
| Easy to set up and customize | May require technical expertise to set up and use |
| Scalable to meet growing business needs | Pricing information not readily available |
| Advanced features for professional telecommunication services | Limited information about the company and its offerings |
| Integration with popular third-party tools, affordable pricing options |
Customer Service:
There is a form anyone can file on the website. There is a physical address in Tustin, California, a phone number, and an email address. The open hours are Monday to Friday 8am – 5pm.
Best for:
DIDforSale is best suited for businesses looking to become a white-label VoIP provider or expand their telecommunication services.
How We Ranked These 5 Best Private Label VoIP Providers
The following criteria were used to rank the 5 private label VoIP providers:
- Features: The number and quality of features offered by the VoIP provider was evaluated. This includes call routing, call recording, IVR, voicemail, and more.
- Price (availability): The cost of the VoIP solution, including any hidden fees and add-ons, was considered. The availability of different pricing options, such as monthly or annual subscriptions, was also evaluated.
- Possibility of integration: The ability of the VoIP solution to integrate with other tools and systems, such as CRM and payment gateways, was considered.
- Total cost (including add-ons): The overall cost of the VoIP solution, including any additional costs for features and integrations, was evaluated.
- Call quality: The quality of calls, including voice clarity and reliability, was considered.
- User support/quality of service: The level of customer support and quality of service offered by the VoIP provider was evaluated. This includes response time, helpfulness, and availability of support options, such as phone, email, or live chat.
- Ease of use: The ease of use of the VoIP solution, including the setup process and user interface, was considered for partners and users.
- Operational stability (reliability): The reliability and stability of the VoIP solution, including uptime and performance, was evaluated.
By considering these criteria, we were able to rank the private label VoIP providers based on their overall performance and capabilities.
Unleash Your Brand Potential with an Awesome VoIP Service
As the demand for reliable and efficient communication services continues to rise, VoIP services have become an indispensable part of modern businesses. There are numerous VoIP providers available on the market, and although there is no service that is de-facto better than others, you will definitely be able to find a favorite.
Omnivoice, as a private label, offers businesses the ability to brand their services in their unique way, making it the ideal choice for companies looking to enhance their brand image and customer experience. With its customizable features, easy integration, and high-quality call experience, Omnivoice is the perfect solution to help businesses communicate and succeed in the ever-evolving world of technology.
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