Omnivoice supports a Telephony User Interface (TUI). A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnoxious alternative methods of needing to do so. TUI allows you to manage these calls in a number of ways on your cell phone, deskphone or a softphone.
Direct transfer
Press **101# to make a direct transfer.
“101” is an extension of a team member in your Omnivoice account. You can use any phone number, for example, 1 888 887 8883 as well.
Consultative Transfer
Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:
- Press 1 – make a call to another person (a second line).
- Press 2 – merge all active calls into a conference.
- Press 3 – disconnect the second line.
- Press 4 – return to the first line (the second line will be put on hold).
For example:
During a conversation, press:
- ## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up – the initial call will be transferred from the first party to the last one, the call gets disconnected for the transferring person.
- ## 101 # [call another person (second line) … conversation with the second line] ## 2 – calls are merged, a conference call for 3 members starts.
- ## 101 # [call another person (second line) … conversation with the second line] ## 3 – the second line gets disconnected, the first line stays on hold. The transferring person hears the voice instructions again (to dial a number followed by # or to press * to return to the first call).
- ## 101 # [call another person (second line) … conversation with the second line] ## 4 – the call returns to the first line, the second line is put on hold.