Omnivoice mobile app allows for many options, such as to:

  • Make and receive calls through your business number;
  • Send and receive messages, both SMS & MMS, through your business number;
  • Manage your status (Available/Do Not Disturb);
  • Receive notifications about any event, including missed calls and voicemails;
  • Add and edit contacts in the Contact Book;
  • Leave comments on contacts and view communication history;
  • Listen to your voicemails & call recordings, read their transcriptions;
  • Check your balance and refill your account.

You can download Omnivoice app from Google Play or in the App Store.

Main Menu in the App

To open the main menu in the mobile app, tap on the green or red (depending on your status) round button in the bottom left (for Android) or the bottom right corner of the screen (for iOS).

 

Here you can change your presence status, log out of your Omnivoice account, view your Account information or manage your Settings.

You can also send feedback about a problem you encountered to our support team.

Changing your presence status

You can change your presence status to Available or Do Not Disturb in your mobile app. All incoming calls will be handled according to your Answering rules.

Logging out

You can log out of your Omnivoice account by tapping the logout icon in the upper right corner of the main menu.

Viewing your account information

Go to the Account section to see information about your current plan and its price, the next billing date, and your refill minutes balance. You can also refill your balance (used for international calling and calls over the talk minutes limit) in the app.

Making Calls in the App

There are three ways to make an outbound call in the mobile app:

  • Via the Dialpad

  • By tapping on the phone icon on calls, voicemails, or messages in the Journal
  • By tapping on the phone icon in the contact’s card

Dialpad

Before making a call, make sure you’ve selected the connection method that suits you best by tapping on the antenna icon (for Android) or the three dots (for iOS) in the upper right corner of the screen.

Tap on the country flag icon to change the country code for the destination number.

If you have two or more business phone numbers, you can select the desired number for outbound calling from the list.

Call button in the Journal

You can make an outbound call by clicking on the 3 dots next to a call/VM record in the Journal (for Android), or by swiping a call/VM record to the left and tapping on the call button (for iOS).

Another way to make an outbound call is by clicking on the phone icon in the upper right corner of missed calls/voicemails and message screens.

Call button in the Contacts

You can call a contact by tapping on the phone icon in their card.

Getting Calls in the App

Receiving calls

To receive incoming calls, you must activate the mobile app. This can be done when you first log in to the app or later in the Settings > Receiving calls in the app, or on the web (My Profile > My Forwarding Numbers).

You can also configure how you want to receive calls:

  • whether you’d like the calls to be forwarded to your mobile app first or not;
  • how long should the call try to reach you in the app;
  • if the calls should ring to the mobile app at the same time with other call forwarding options or one by one.

Please don’t set up the incoming calls to ring simultaneously to the mobile app and a cell phone number on the same device: as soon as you pick up either of them, the call will get dropped!

We recommend enabling an extra call forwarding option in addition to the mobile app, If your network is unstable, to avoid going into DnD.

Listening to voicemails and call records

Go to the Journal section and tap on the call/voicemail in the list. You can listen to a voicemail/call record, download it or share in the social networks by sending the recording to a selected contact.

To view the transcription of the received voicemail on iOS, tap on the word Transcription and swipe up to expand the text.

Blocking unwanted calls

If you do not want to receive calls from certain numbers, select a call from the list in the Journal, tap on the three dots in the upper right corner of the screen and select the Block number option from the menu.

If you’re using the iOS app, you can also swipe the call record in the Journal to the left and select the Block number option.

The number will be sent to the Block list applied to your call flow. If there are no Block lists, the first one will be created for all currently existing call flows.

To enable text messaging on your Omnivoice account, please contact our support team via email or chat.

Messaging in the App

You can send and receive SMS & MMS with both for 10-digit local, and toll-free phone numbers with Omnivoice (local numbers require A2P 10DLC registration, while toll-free numbers require additional verification).

A single message includes up to 160 characters in the GSM encoding. You can send larger texts in several parts.

You can browse all messages (both sent and received) at the Journal > Messages section.

Sending and receiving messages

To send a new message, tap on the message icon in the Journal, in the upper left corner of the screen. You can enter your recipient’s number manually or look it up in your phone address book. Enter your text and tap the message icon. Your message will be sent!

 

To reply with a message, swipe left the call/voicemail/text, tap on the three dots (for Android) or swipe to the left (for iOS) and tap on the message icon. You also send a message from the call/voicemail/message screen.

Sending and receiving MMS

MMS stands for Multimedia Messaging Service. If you send a message with an attached file, like an image, a video, or a document, you’re sending an MMS.

In the Message tab, you can create a new MMS by adding an attachment with the plus button next to the text field.

Once you selected the files, you can add text and send the message. Please note, you can only send up to 10 attachments in one message. Just like with texts, MMS will appear under the Messages tab in your Journal.

Unlike archived files, the images and docs will have a preview option. From here, you can download the file by clicking on three dots and choosing Download. The files will be downloaded to the device storage.

Deleting messages

Long press a single SMS/MMS message in the thread, you will see a pop-up with three options:

  • Add a note
  • Copy message
  • Delete message

Blocking unwanted messages

If you do not want to receive texts from certain numbers, try sending STOP in response: they will have to unsubscribe your number from further messages.

Please note that you can’t send texts to short codes (short numbers). To unsubscribe from unwanted messages coming from short numbers, please contact our support team.

Contacts in the App

Contacts in the app are divided into 3 tabs:

  • Clients (from your Omnivoice account);
  • Phone Book (your personal contacts on the phone);
  • Team (your Omnivoice account team members).

Adding contacts

You can add a new contact by tapping on the new contact button in the upper right corner of the screen. You can save a contact with the first name and a phone number only; there is an option to save a contact to your Omnivoice contacts or the contacts book on the device.

Contact card

In a contact card, you can view the contact information for a client, such as their phone number(s), email, your comments on them. You can also edit their information by tapping on the pencil icon in the upper right corner of the screen.

From the menu under the contact’s name, you can do the following:

  • For Android: make a call/send a message to the contact, share the contact through your social networks or email. Additional options, such as deleting the contact or sending him to your phone’s main screen, are available by tapping on the 3 dots in the upper right corner of the screen.
  • For iOS: make a call/send a message or an email to them, view the history of your communication, or delete the contact altogether. You can also share the contact through your social networks or email.

Journal in the App

To enable text messaging on your Omnivoice account, please contact our support team via email or chat.

The Journal in the app lists the calling and messaging activities on your Omnivoice account in the chronological order. You can switch between Calls / Voicemails / Messages tabs on Android (or select several of them) and Calls & Voicemails / Messages on iOS.

You can filter the information in the Journal:

  • by date: the history for the past day, 7 days or for the whole time*;
  • by request type: open/resolved*;
  • by agents;
  • by the call type: inbound/outbound/voicemail, connected/accepted, unanswered.

*Also applied to messages.

Swipe any record to the left to make an outgoing call or text the contact/phone number, or listen to a call/voicemail recording. You can also view the contact or report a problem with a specific call.

Android App Settings

Personal Settings

Here you can change your Profile information: your first and last name, and the phone number associated with the Mixed Method for making outbound calls.

You can also configure how you’re going to be Receiving calls:

  • whether you’d like the calls to be forwarded to your mobile app first or not;
  • how long should the call try to reach you in the app;
  • if the calls should ring to the mobile app at the same time with other forwarding options or one by one.

Please don’t set up the incoming calls to ring simultaneously to the mobile app and a cell phone number on the same device: as soon as you pick up either of them, the call will get dropped!

We recommend enabling an extra call forwarding option in addition to the mobile app, If your network is unstable, to avoid going into DnD.

Mobile app

Here you can do the following:

  • sync the contacts in your Omnivoice account with the contacts on your device;
  • see how much space Omnivoice files take and clear it if needed;
  • choose a ringtone for your mobile app;
  • enable/disable push notifications in the app;
  • update permissions for the app on your device;
  • switch between the light & dark themes;
  • choose whether there should be a “+” prefix before dialed phone numbers;
  • reconnect the app to the network.

Support

You can check your Internet connection quality & speed, or report a problem.

Information

Here you can do the following:

iOS App Settings

Personal Settings

Here you can change your Profile information: your first and last name, and the phone number associated with the Mixed Method for making outbound calls.

You can also configure how you’re going to be Receiving calls:

  • whether you’d like the calls to be forwarded to your mobile app first or not;
  • how long should the call try to reach you in the app;
  • if the calls should ring to the mobile app at the same time with other forwarding options or one by one.

Please don’t set up the incoming calls to ring simultaneously to the mobile app and a cell phone number on the same device: as soon as you pick up either of them, the call will get dropped!

We recommend enabling an extra call forwarding option in addition to the mobile app, If your network is unstable, to avoid going into DnD.

Mobile application

Here you can do the following:

  • choose a ringtone for your mobile app;
  • enable/disable push notifications in the app;
  • see how much space Omnivoice files take and clear it if needed;
  • switch between the light & dark themes.

Support

You can check your Internet connection quality & speed and report a problem from here.

Information

Here you can do the following:

You will also find a button to reconnect the app to the network at the bottom of the Settings screen, along with your current Omnivoice app version.